Terms and Conditions of Service

These Terms and Conditions of Service (hereinafter referred to as "Terms") are established between:

TimeTransfers OÜ
Erika tn 14-208, Tallinn, 10416, Estonia.
Registration number: 14223554 (in the Estonian Business Register)
(hereinafter referred to as the "Website Owner")

and the end user of the products and services purchased on the timetransfers.com website and its subdomains (hereinafter referred to as the "User").

The Website Owner reserves the right to change the following terms at any time to reflect changes in supplier pricing, operational costs, taxes, or other related fees. Please review these Terms carefully. Note that each mobile network operator reserves the right to change service rates at any time without prior notice, which is beyond the control of the Website Owner.

1. Accuracy of Information

The Website Owner makes every effort to ensure that all information on our website is correct and up to date. However, we cannot guarantee the accuracy of information available on other websites. Due to the dynamic nature of the market, all rates are subject to change. We strive to keep all information as current as possible.

The Website Owner is not responsible for any errors or omissions on this website.

2. Product Description

The Website Owner offers a wide range of global data products and mobile data packages. Product descriptions and pricing published on the website are for reference only and are not guaranteed to be exact.

If a product or service is inaccurately described (including pricing), we reserve the right to cancel any related order, even if the order has already been confirmed and paid for. If we cancel a paid order, all incurred costs including shipping (if applicable) will be fully refunded.

3. Payment Methods and Currency

We accept VISA, MasterCard, American Express, UnionPay, Discover, and Diners Club International worldwide. We also support Apple Pay, Google Pay, and Przelewy24. All payments are securely processed via Stripe or PayPal. Users can choose their preferred payment provider. Payments made through PayPal are protected by PayPal's Buyer Protection program. Prices on the website are listed in US dollars (USD).

4. Service Validity Period

Global products and accounts do not expire in the traditional sense. However, if an account remains inactive (no data usage) for 365 days, we reserve the right to deactivate the associated SIM or eSIM and permanently remove from our system.

If the balance is zero and the last data session occurred more than 365 days ago, the SIM/eSIM may be permanently deleted.

For mobile data packages, the validity period starts from the moment the SIM or eSIM first connects to a mobile network supported by TimeTransfers. You have 180 days from the date of purchase to activate the product.

5. Service Provision for SIM/eSIM

TimeTransfers no longer offers legacy global SIM and eSIM cards previously sold by Vegolink. Instead, users can freely migrate to our new global products or purchase other services like data packages.

We do not guarantee network availability or coverage, which is the responsibility of local mobile network providers. Users experiencing issues should first contact the local carrier. Refunds will not be issued for problems caused by lack of coverage.

While we assist in service activation and issue resolution, we cannot guarantee network quality or activation procedures. Users are responsible for correctly entering all PIN and PUK codes. We are not liable for blocked cards due to incorrect code input.

6. Device Compatibility

Users must ensure their device is compatible with our services and is SIM-unlocked. For eSIM, devices must support eSIM technology. Popular compatible devices include iPhone XR and newer, Samsung Galaxy S20 and newer, and Google Pixel 3 and newer. Check your device settings or consult the manufacturer to confirm compatibility. No refunds are granted for incompatible devices unless specified in our refund policy.

7. Rates

Rates for the products are published on the website and are quoted in US dollars (USD) per megabyte (MB) or as package rates.

Some countries may have multiple roaming partners with different data pricing. Users are responsible for checking partner networks and rates before traveling. No refunds will be issued for usage on more expensive networks if lower-cost options were available.

8. Risk

Products or services are only provided after full payment is received. After delivery, the Website Owner is not liable for damage or loss. Issues such as shipping damage or missing items must be reported immediately to TimeTransfers Customer Support at sales@timetransfers.com.

9. Product Delivery

Physical SIMs are no longer offered. New products are delivered digitally (e.g., via QR code for eSIM or activation link for data package) typically within 24 hours.

Delivery of new products may still be subject to local customs regulations. The User is considered the importer and must comply with local laws.

10. 30-Day Money-Back Guarantee

All purchases are covered by a 30-day money-back guarantee. If you encounter a technical issue within the first 30 days and our support team is unable to resolve it, a full refund will be issued. Contact support@timetransfers.com and provide any requested information. Failure to follow troubleshooting instructions voids the guarantee.

The 30-day guarantee does not apply to top-ups, coupons, or promotional/demo products.

11. Unavailable Products

A full refund will be issued within 30 days if a purchased product is unavailable at fulfillment.

12. Promotional or Demo Products

We may offer demo or promotional products free of charge. These are non-refundable, non-transferable, and non-exchangeable. TimeTransfers reserves the right to deny or cancel demo products without prior notice.

13. Incorrect Product Orders

If you mistakenly ordered an incompatible or wrong-format product, you may request an exchange. If an exchange is possible, a processing fee of $5 may apply and will be deducted from your balance.

14. Defective Products

If a product is defective due to manufacturer error, we will replace it free of charge. Please email sales@timetransfers.com with a description and photo of the issue.

15. Damaged Goods

If products arrive damaged, contact us immediately with a description and photo evidence. Retain original packaging as proof. Without it, we cannot process compensation claims.

16. Unclaimed or Incorrect Orders

If you no longer need an unused and unopened product, you may request a partial refund. A 50% restocking fee and shipping charges apply. Used or damaged products are non-refundable.

17. Order Cancellation

If you cancel an order before it is dispatched, you will receive a full refund. If the order has been shipped, a refund minus shipping costs may apply.

18. Refund Processing

To request a refund, provide your bank name and account number. Refunds are processed within 30 days of request initiation.