This Terms of Service and conditions concluded between TimeTransfers:

TimeTransfers OÜ
Registration #: 14223554
Address:
Erika tn 14-208
Tallinn 10416
Estonia

and end user of TimeTransfers products and services.

TimeTransfers keeps a right to change the following terms at any time.

Please, read carefully these terms. TimeTransfers keeps right to make changes of the rates in order to reflect any increase in prices from our supplier or any costs associated with it: taxes or maintenance costs. Please, note that each mobile network operator keeps its right to change its rates for services at any time without prior notice.

Accuracy of information
TimeTransfers applies its efforts in order to guarantee that all the information on our web-site is correct and up to date to a maximum extent. Nevertheless, we cannot guarantee the quality of information about our services given on other web portals. Due to volatile nature of the market all the rates can change rapidly. We pay our attention to keep all the information up to date.
TimeTransfers is not liable for any errors or omissions in this web site.

Product description
TimeTransfers provides a wide range of products and services. Nevertheless, it would not be practical to try to publish technical characteristics of all our products. All the features (including the rates) are given on the web-site with the only single goal to give an approximate description.
In case a product or a service is described incorrectly (including wrong prices), we keep a right to cancel any order, relevant to such a product or service, even if the order has already been approved. If we decline the order which was already paid, all your expenses will be compensated, including shipment and handling costs.

PAYMENT METHODS AND CURRENCY
We accept VISA, MasterCard and Maestro payment cards. In addition, we offer various payment methods depending on your country of residence.

All prices are listed on the website in US dollars (USD).

Billing Descriptor
Payment card transactions made at timetransfers.com website appears at statement description as timetransfers

Products in stock
A full refund is provided in 30 days, in case you have ordered products which are not in stock.

Risk
TimeTransfers will ship products only after receiving payment for ordered goods or services. After the product is delivered, TimeTransfers is not responsible for any damage or loss. Any damage caused during shipment, storage, shortage of a product or its complete absence as well as delivery of a wrong product should be marked in an accompanying document on a delivery date.

SIM Service
TimeTransfers does not give any guarantees on network coverage or network availability. This is a responsibility of a local mobile network operator in the country of staying of a subscriber. Should a subscriber have problems with services, he should contact the local operator first. TimeTransfers does not provide any refunds of the problems cause by the absence of network. We will do our best to help you with activation of the services, but we do not provide any guarantees on the quality of work of local operators, SIM card activation procedure and cannot take responsibility on any errors or delays in activation (including further inconveniences or losses coming as a result of such errors or delays). A user is responsible for correct entry of all PIN and PUK codes, we do not take responsibility for SIM cards blocked as a result of incorrect entry. TimeTransfers guarantees that the information on rates and billing data is correct, the web-site is updated regularly. However, local mobile operators keep their right to change the information, therefore TimeTransfers cannot be blamed for such changes.

Phone compatibility
It is a responsibility of a user to use a handset, which is compatible with the Global SIM card or eSIM. You must guarantee that your phone is unlocked and compatible with the mobile networks of the countries you are going to use TimeTransfers in. Otherwise, you should release TimeTransfers from any claims on refunds of losses. Refunds can only be provided according to our return policy, described in the terms.

Product delivery
We send purchases worldwide by using international registered letter.

Registered letter is a type of postal item that allows us to mail different types of correspondence in an envelope. Registered letter is a traceable item, for which you receive a receipt. These items are delivered to the addressee against a signature for receipt.

You can follow the progress of delivery under the link Track your item.

Important! Registered letter is not insured against loss, theft or damage.
We also offer mailing of insured letters, a traceable item insured against loss, theft or damage. Service is not available in all countries in the World. Additional price for insured letter is up to $3 and it will be taken from your balance of Global SIM card or eSIM in the case if you ask to include the service. Please contact our Customers Service, if you decide to use insurance. Amount of the insurance will be agreed with you before to include the service.

Any additional charges for customs clearance must be covered by you. We have no control over these charges and can not predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from timetransfers.com, you are considered as the importer and must comply with all laws and regulations of the country in which you are receiving the purchase.

Terms of Delivery! Registered postal items mailed as priority (Class A) items immediately by the fastest means of transportation, mostly by airmail. We will send your purchase next business day. Minimum term of delivery takes 10 working days and can take up to 30 working days depending on your region. TimeTransfers cannot be claimed if delivery term will take longer time than expected because we have no control over the process of delivery.

Defective products
If you have received a defective product, you should send us a claim for product change immediately to any of the contact mail addresses given in contacts section. If the defect is a producer's fault, we will change the product. You should attach a description of the defect to the mail with the product.

Damaged goods
If your ordered products are delivered damaged, you should immediately inform us by mail, describing the damages caused. In most cases you should keep the package in order to prove that the product was damaged during transportation. Without the package you will not be able to claim the refund of the damage product.
TimeTransfers does not take responsibility for the loss or damage of a product after the client has signed the delivery note. The client must ensure that the packaging is not damaged before signing a delivery note. The client should inform TimeTransfers on any damage of a product not later than 7 days after the delivery.

Unclaimed goods and improper purchases
If you decide you do not need the ordered product, which is still in an undamaged condition (unpacked and unused), please contact us. We provide money back at your concern. 50% of the price of a product as well as the cost of shipment will be withdrawn from the payment. If the product is returned opened, used, damaged or defective, we will decline the reimbursement of the product.

Cancellation
If you want to cancel the order, which is not yet shipped, you will get a full refund. If the product is already shipped, but not yet delivered, you will receive a full refund except for the shipment cost.

Reimbursement
When opening a claim to get a refund please specify your bank name and bank account number money should be transferred. TimeTransfers provides money back during 30 days after opening a claim.