TimeTransfers allows you to use high-speed and quality mobile data during your travel noticeably cheaper in a comparison to your home carrier. Our products can be used in a smartphone, tablet, mobile router or any other SIM or eSIM enabled device.

You can buy TimeTransfers products on our website. Please follow steps below:
• 1. Click on the menu item "PRODUCTS".
• 2. Select product category: Global SIM or Global eSIM.
• 3. Select one of the available offers and add it to the shopping cart by pressing "ADD TO CART" button.
• 4. Review your shopping cart.
• 5. Click "PROCEED TO CHECKOUT" button.
• 6. Fill in Product Delivery form.
• 7. Agree with the Terms of Service, Privacy Policy and Cookie Policy.
• 8. Click on "PAY [AMOUNT]" button.
• 9. You will be forwarded to online payment page.
• 10. Complete payment for your order.
• 11. We will take care about the rest and deliver your purchase according to the Terms of Service.

Yes, it is safe to pay on TimeTransfers website!
Payment card payments processed via reputable Stripe system which is PCI DSS compliant and highly secured.
We also integrated with a payment system which has Special e-money institution license and it is under the regulation of the national bank of Lithuania: Paysera
We accept Visa, Mastercard, American Express, and China UnionPay payments from customers worldwide, and in addition offer various additional payment methods but their availability depends on payment currency, your location and country of residence.

We ship purchases, except eSIMs, worldwide by using international registered letter.

Registered letter is a type of postal item that allows us to mail different types of correspondence in an envelope. Registered letter is an traceable item, for which you receive a receipt. These items are delivered to the addressee against a signature for receipt.

You can follow the progress of delivery under the link Track your item.

eSIM will be delivered directly to your e-mail address. Sometimes our emails are getting into a SPAM folder, please check it when you await eSIM delivery from us.

Orders processing time! Orders processing time is 1 business day. This also includes orders of electronic goods or services, i.e. eSIM delivery or balance top up.
Important! Registered letter is not insured against loss, theft or damage.

Any additional charges for customs clearance must be covered by you. We have no control over these charges and can not predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from vegolink.com, you are considered as the importer and must comply with all laws and regulations of the country in which you are receiving the purchase.

Terms of Delivery! Registered postal items mailed as priority (Class A) items immediately by the fastest means of transportation, mostly by airmail. TimeTransfers cannot be claimed if delivery term will take longer time than expected because we have no control over the process of delivery.

TimeTransfers products delivered pre-activated and what you need to do is to install it into your unlocked mobile device according to the device instructions.

Please check additionally -
• 1. Mobile data service is Activated
  
• 2. Data Roaming service is Activated
  
• 3. Automatic Carrier Selection switch is ON
  
• 4. Active Network mode. Please do not keep your device on 5G or 5G Auto mode. We recommend to use 4G LTE network mode.

The configuration is automatic and no further action is required.

Troubleshooting
• 1. If native APN data not available on your device, i.e. no APN configured, and no mobile data connectivity, please configure APN manually.
  APN: fastaccess
  Username and Password leave blank.
  
• 2. When native APN data present but no mobile data connectivity, please set APN to fastaccess manually.
  
• 3. If after setting APN manually mobile data still not working, most probably, you are on wrong profile and your device doesn't switch to the right profile automatically. Please contact Customers Service, we will help you to switch to the right profile and get mobile data connection working.

TimeTransfers do not assign phone numbers to the products. We are mobile data only service and phone number is not needed when using mobile data service.

You have the option to check balance using TimeTransfers bot in Telegram.

• - You need to find TimeTransfers_bot in Telegram messenger and subscribe on it.
• - Tap on "Settings" menu on the bottom of the window.
• - Tap on "My TimeTransfers products" inline menu.
• - Tap on "Add TimeTransfers product" inline menu.
• - Afterwards you will be requested to enter Product ID and Security Code *.
• - TimeTransfers product will be added to your TimeTransfers Telegram account and you will be able to check a balance in the Main Menu > Check Balance.

* Individual product identifiers and security codes are sent to customers via email. If you don't receive an email from us, please contact Customers support and we'll help you get it.

Another planned feature is the SIM Management Portal. We are finalizing the launch of the SIM Management portal.

You can top up your Global SIM card or eSIM online on our website in the TOP UP BALANCE section by filling out the top up balance form and clicking the "Top up balance" button. You will be redirected to the payment page. Please complete the payment and the money will be added to your SIM/eSIM balance.
It is also possible to top up balance using TimeTransfers bot in Telegram. Please press Main menu button available below on the screen and select Top up balance from the inline menu. Follow simple instructions bot sends to you.

You can transfer the balance from one TimeTransfers product to another using TimeTransfers bot in Telegram.
Please follow the simple instructions below.

• - Tap on "Main Menu" at the bottom of the screen.
• - Choose "Transfer Balance" from the inline menu.
• - Select the product ID you want to transfer the balance from.
• - Enter transfer amount in US dollars and press Send button.
• - Select Recepient Product ID or enter it manually and press Send button.
• - You will receive confirmation message.

You can configure recepients list in the Settings > Recepients list > Add | Remove recepient
Settings menu available at the bottom of the screent next to Main Menu.

TimeTransfers is mobile data-only service and it does not support traditional voice calls.
However, there are a number of Voice over IP (VoIP) and messaging services available, such as Skype, Google Voice, Signal, Telegram, Viber, Facebook Messenger, WhatsApp that will enable you to send messages and make voice calls using TimeTransfers.
Important! TimeTransfers cannot be held responsible for the performance of third-party products or services - refer to our terms and conditions for details.

TimeTransfers products do not expire. We can deactivate your SIM/eSIM, if there is no data usage for the last 365 days, counting from the last mobile data session. You will receive an email from us with further instructions on how to activate your SIM/eSIM. If no response is received by us during the time specified in our email, the SIM/eSIM will be removed from our system with no possibility to restore it. If your balance is zero, and if the last mobile data session was 365 + 1 days ago, we have the right to remove your SIM/eSIM from the system with no possibility to restore it.

To restore a faulty or lost SIM card, please send a request to Customers Service.
New SIM card will be delivered to you by registered mail. Replacement of the defective SIM card is free of charge.
Replacement of lost SIM card costs US $15 including shipping costs. This amount will be charged from your SIM card balance or shall be paid to the TimeTransfers bank account prior to send a new SIM card to you.